Frequently Asked Questions
What type of gold is used in your jewelry?
All of our body jewelry is made with real 14kt solid gold. The jewelry is not simply gold-plated or gold-covered. This is true for both white gold and yellow gold.
Is the gold nickel-free?
Yes, all gold used in our products is free of nickel.
What type of threading is used?
All products use External Threading, which is recommended for solid gold jewelry.
What is the bar length of the belly rings?
All belly rings are made with a bar length of 10 to 11 millimeters.
What gauges are available?
Most belly rings are available in either 14 gauge (1.6 millimeter) and 16 gauge (1.3 millimeter). Specific items that are only available in certain sizes will only show the available sizes in the 'Size' dropdown near the 'Add To Cart' buttons.
What type of diamonds are in your belly rings?
All diamonds have a clarity of SI1 or better and a color of G-H or better.
Are your gemstones genuine?
Yes, our gemstones are real and not colored enhanced or modified.
How do I contact you?
All of our contact information is located on our Customer Service page. The fastest response will usually come by using our contact form.
How do I add items to my Shopping Cart?
Each item displayed will have its own 'Add To Cart' button. After selecting the correct Size and Metal, click 'Add To Cart'.
How do I modify the items in my Shopping Cart?
Click the Plus Sign next to an item in your Shopping Cart to increase its quantity by one (maximum quantity is 10). Click the Minus Sign next to an item in your Shopping Cart to decrease its quantity by one.
How do I remove an item from my Shopping Cart?
Click the Trash Can image next to the item in your Shopping Cart that you wish to remove.
How do I know that my order is safe?
The Gembaby.com website uses the latest encryption technology to ensure that your online shopping experience is as safe as possible.
What shipping options are available to me?
We ship using FedEx, and provide the choice of ground or air delivery. During the Checkout process, you will choose the shipping option you want.
How do I know that my order has been shipped?
We will send you an email with your tracking number. Included will be a link where you can check the status of your shipment.
Where do you ship orders?
We ship only to the 50 United States.
What if I want to return an item?
Please refer to our Warranty and Return Policy for complete information about returning items.
